- The Outage Specialist Senior drives the restoration and recovery of high priority and severity (P1Sx) incidents as a member of the Outage Management Center which operates under the overall remit of Global Converged Services Management (GCSM). The role manages, communicates and documents all restoration activities supporting P1Sx incidents. This includes escalation to other Information Technology (IT) teams, 3rd party vendors and other external teams for collaboration.
The role is generally an individual contributor but carries high exposure within IT and as such influences management throughout IT Services, to guide and direct collaborative activities necessary to restore all services to Business As Usual (BAU). The role is generally guided by the Deputy Area Lead for Outage Management in GCSM.
Essential Functions of the Job:
Drives the validation, declaration and remediation of P1Sx incidents assigned to the Outage Management Center:
Verifies the specific incident impact and, as required, the declaration of P1Sx in accordance with industry standards of Information Technology Infrastructure Library (ITIL) for major incident management within the IT infrastructure
Drives the major incident recovery process, identifying and initiating time critical and complex remediation activities to restore impacted infrastructure services to BAU
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